tk
help

Something not working?

Most problems have one of these answers.

Nothing happens when I press Alt + Y

Click the taaawk icon in the browser toolbar, or reload the call tab. Pages opened before you installed taaawk need a reload once.

No sound from the other side

When you start recording, pick the call tab and tick "Share tab audio". Without that tick, taaawk only hears your microphone.

taaawk asks for the microphone and I clicked "Block"

Click the lock icon in the address bar, allow the microphone for this site, and press record again.

My shortcuts clash with something else

Open the cheatsheet (Alt + X), press "Change" next to the shortcut, then press Alt and a new key. "Reset shortcuts" restores the defaults.

The transcript is missing the other person's words

Check that the call is playing sound in the tab and that "Share tab audio" was ticked. Speakers in the same room are only split when you record in mic-only mode.

"Your tokens for this month are used up"

Your monthly allowance is spent. Top up in your account, or wait for the next period.

"taaawk is at capacity for today"

Too many people are recording at once today. Try again tomorrow; your data is not affected.

Still stuck? Write to moritzrathmann@taaawk.com and tell us your browser, what you clicked, and what you saw.

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